Terms & conditions

The agreement

These terms cover Lingo’s website and localization service, operated by Mango Technology Solutions LLC, Florida, United States (“we”). By creating an account or continuing to use Lingo after being shown these terms, you agree to them, including the service risks, responsibilities, warranty disclaimers, and liability limits below. You accept those risks to the extent permitted by law. If you use it for an organization, you must have authority to accept these terms for that organization (“you”). If you do not agree, do not use the service.

Your account

You must be at least 18 and legally able to enter this agreement. Keep your sign-in secure and account and billing details accurate. If you act for an organization, you confirm that it authorized you to sign up, select paid offerings, and connect its systems. Your organization is responsible for its authorized users, permissions, and activity. Tell us promptly about unauthorized access. Access may be limited to approved accounts; a public website is not a promise of immediate access.

Your content stays yours

You keep your rights to your files, strings, and translations. You give us permission to host, process, transmit, and display them only as needed to provide and support Lingo, including the integrations and AI features you use. You must have permission to upload and process that content.

Review translations before shipping them. AI can make mistakes. Keep a copy of important work. Lingo’s software, brand, and website remain ours or our licensors’; using the service does not transfer those rights.

Your uploads and repository connections

You decide what to upload and which repositories and integrations to connect. You must have the owner’s permission, the necessary intellectual-property rights, and any required consents to let Lingo and its providers access, copy, process, translate, and publish that material. Do not connect repositories or upload content you are not authorized to share, including with AI providers.

You are responsible for selecting permissions, managing your users and GitHub installation, reviewing changes, protecting secrets, and keeping independent backups. Revoke unwanted repository access in GitHub; revocation does not erase earlier imports or published commits. We do not verify your ownership or rights, and are not responsible for your authorization decisions, unlawful uploads, or changes you approve. You remain responsible for what you ship.

We choose the AI

We choose the AI providers, models, and routing used to deliver the service, and may replace or combine them at any time. We do not promise any particular provider or model or an announcement for every routing change. Required privacy disclosures, subprocessor notices, authorizations, and any separate data-processing agreement still apply.

By using an AI feature, you authorize the processing needed to provide it and acknowledge that output can be inaccurate, incomplete, non-unique, or unsuitable. We do not guarantee ownership, exclusivity, or freedom from third-party IP claims in AI output. You are responsible for reviewing it and having the rights and permissions needed for your use.

Free, usage-based, or monthly

We may offer free access, pay-as-you-go usage or prepaid credits, and monthly subscriptions, separately or together. Only offerings actually available and selected by you apply. A free account does not become paid without your agreement.

Prices, currency, included features, usage measures, and limits are published on our pricing page or shown in the offer or checkout you accept. Those published details, not fixed prices in these terms, govern your purchase. Applicable taxes and the total charge will be disclosed before payment.

Pay-as-you-go charges follow the usage you authorize. Purchased credits are used at the applicable published rate and have no time-based expiration. You can use them while your account is active and in good standing and the relevant service is available. Inactive-account and closure rules appear below; they do not override protected rights to a purchased balance. Credits are not transferable or redeemable for cash except where required by law.

A monthly subscription renews each month at the disclosed rate until canceled. You authorize recurring charges when you subscribe. Contact support to cancel before renewal; cancellation stops future renewals and takes effect at the end of the paid period. Any self-service cancellation option we offer works too.

See published pricing

Prices and plans can change

We may change prices, plans, features, limits, and these terms at any time. Published updates apply to future purchases and usage, not completed charges. For an existing subscription, a price increase applies no earlier than the next renewal after advance notice, giving you a chance to cancel. We will give notice before changes materially reduce an existing paid offering or affect prepaid usage. Any notice or consent required by law still applies.

We will date updated terms and notify you of material changes through the service or email before they take effect for you. Continuing to use Lingo after that date means accepting the updated terms, unless the law requires separate consent.

Leaving, refunds, and suspension

You can stop using Lingo at any time. Email support to cancel a subscription or request account closure. Canceling a subscription does not close your account: subscription access continues through the end of the paid billing cycle, and unused purchased credits stay in your account under the credit and inactivity rules below. Cancellation stops the next renewal; it does not refund payments or credits.

All payments and credits are non-refundable and non-transferable, except where applicable law requires otherwise. Charges already incurred remain due. Contact support about billing mistakes. If you request account deletion, export what you need first; deletion is handled as described in our privacy policy.

We may suspend or end access for nonpayment, misuse, security risks, or legal requirements. Where practical, we will give notice and a chance to fix the issue. Urgent security or legal problems may require immediate action.

We may decline accounts or suspend, change, or discontinue all or part of Lingo, free or paid, at any time. We are not required to keep offering the service indefinitely. We will give reasonable advance notice of a planned discontinuation when practical; legal or security needs may require immediate action. Any mandatory notice, refund, balance, or other legal obligations still apply.

Inactive accounts and credits

After 12 consecutive months without activity, we may suspend an account. Activity includes signing in, authorized workspace use, buying credits, or a paid subscription renewal. For an organization, activity by any authorized member counts. We will send at least 30 days’ notice to the account contact before an inactivity suspension or closure, with a way to keep the account active. Keep that contact current.

Suspension pauses access; it does not make purchased credits expire or deduct an inactivity fee. We preserve purchased balances for reactivation or handling required by law. Contact support to request reactivation. Free or promotional credits may be canceled on inactivity or closure where their disclosed conditions and applicable law allow.

We may close an account that remains inactive after notice and delete its workspace content under the privacy policy. We retain the records needed to honor protected balances and comply with refund, stored-value, and unclaimed-property rules. Closing an account or ending the service is not a way to bypass those obligations. Non-expiring credits do not guarantee perpetual access to Lingo.

Don’t make it worse for everyone else

Do not use Lingo for unlawful activity, infringe rights, upload malware, scrape private data, bypass access or usage limits, resell access without permission, or disrupt the service. Do not upload secrets or personal information you do not need for localization. Report security problems privately through support.

Do not overload the service through excessive storage, requests, automated traffic, AI jobs, or other resource use, or evade limits with multiple accounts. We may set or change reasonable operational limits, rate-limit requests, pause jobs, restrict integrations, or suspend accounts to prevent abuse, unexpected cost, or harm to other users. “Unlimited” languages or team access does not mean unlimited computing, storage, automation, or support. We will give notice when practical, but may act immediately to protect the service.

A useful tool, not a guarantee

To the extent the law allows, Lingo is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, complete security, or accurate translations. No service can guarantee against unauthorized access, leaks, corruption, or data loss. Keep independent backups and review output before relying on it.

We do not promise a service level, response time, custom development, or ongoing support unless separately agreed in writing. Features may change or be discontinued. We will give reasonable notice of a planned shutdown so you can export your work. External services have their own terms and availability. The privacy and cookie policies explain information handling, including analytics or simple ads if offered.

Reasonable limits

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses, including lost profits, business opportunities, data, goodwill, or the value of intellectual property. This applies to claims involving interruptions, errors, unauthorized access, disclosure or leaks, lost or corrupted content, integrations, or third-party services, regardless of the legal theory. Our total liability arising from the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

For business and organizational customers, you will defend and indemnify us against third-party claims and reasonable costs arising from content you upload, repository connections you authorize, infringement of others’ rights, or your unlawful use or breach of these terms. This does not apply to the extent a claim results from our own breach or wrongdoing. We will promptly notify you and reasonably cooperate; you cannot settle a claim imposing obligations on us without our consent.

These exclusions, limits, and responsibilities do not exclude fraud, willful misconduct, gross negligence, our mandatory data-protection duties, or any liability or consumer right that cannot legally be limited.

If something goes wrong

Contact support first so we can try to resolve it. Florida law governs these terms, excluding conflict-of-law rules. Disputes belong in the state or federal courts serving Orange County, Florida, unless mandatory law gives you a different right or forum.

These terms and the offer you accept form our agreement for Lingo. A separately signed agreement controls where it conflicts. If one provision cannot be enforced, the rest still applies. Not enforcing a provision once does not waive it. Nothing here removes your mandatory legal rights.

Questions?

Lingo is operated by Mango Technology Solutions LLC, Florida, United States. Contact us about this policy, your account, or a request:

support@lingotranslate.com